Marichu Pingol

Managing Pirata Group’s centralised call centre for 27 restaurants is no mean feat. But apart from ensuring our restaurant Pirates are looking well after the guests that are physically onsite, rather than inundated by the never ending ringing of the phone – Mary is also in charge of optimising online booking channels, and actively managing and trafficking table inventory.

Mary partners with every General Manager in ensuring revenue targets across various trading periods are met. This requires a lot of hustling, taking on more bookings than what each property can ostensibly handle to attribute for no shows and late cancellations. This also means maintaining a high level of confidence that our reception teams can handle guest traffic and overflow, using Unconditional Hospitality as guiding philosophy.

Mary started as a Reception Manager at TokyoLima in 2017, eventually moving on to our large Indian restaurant, Chaiwala. Then in 2019, she was tasked to be the opening Reception Manager of our modern Japanese concept, Honjo.

Mastering shop front management, footfall conversion, table turns and overbooking, Mary is now in charge of the induction and training of all receptionists joining Pirata Group.